Manifesto

Ideas that spread win.
We are now in the idea business and not the selling stuff business anymore.
Let's focus on
ideas
worth
spreading.

lundi 30 août 2010

Little lies and small promises

Seth's Blog

"I'll be out of bed in five minutes," is not a true statement because it's a promise not meant to be kept. It actually means, "go away, I'm sleeping, I'll say what I need to get rid of you."

"Your call is very important to us," is not a true statement either. The truth is self-evident.

"I promise I'll tell the manager about this," is of course not a real promise either. It might be uttered with good intent, or might be designed to get an annoying customer to go away, but still...

You can already guess the problem with little lies. They blur the line, and they lead (pretty quickly) to big lies. The worst kind of little lies are the ones you make to yourself. Once you're willing to lie to yourself, you're also willing to cheat at golf, and after that, it's all downhill.

Companies that refuse to break small promises have a much easier time keeping big promises. And they earn a reputation, one that makes their handshake worth more.

Given that expectation and trust are just about all we have left to sell, it seems to me that little lies and small promises are at the very heart of the matter. And they're a simple choice, nothing requiring an MBA or a spreadsheet.

It all depends on what you want to stand for.

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dimanche 29 août 2010

Moving on

Seth's Blog

Linchpin will be the last book I publish in a traditional way.

One of the poxes on an author's otherwise blessed life is people who ask, "what's your next book," even if some of them haven't read the last one. (Jeff did, of course). To answer your question, this book is my next book. I think the ideas in Linchpin are my life's work, and I'm going to figure out the best way to spread those ideas, in whatever form they take. I also have some new, smaller projects in the works, and no doubt some bigger ones around the corner. [PS the best analysis of this whole thing, particularly the punchline is by Mitch.]

A little background: For ten years or so, beginning in 1986, I was a book packager. Sort of like a movie producer, but for books. My team and I created 120 published books and pitched another 600 ideas, all of which were summarily rejected. Some of the published books were flops, others were huge bestsellers. It was a lot of fun. As a book packager, you wake up in the morning and say, "what sort of book can I invent/sell/organize/write/produce today?"

It took a year or so, but I finally figured out that my customer wasn't the reader or the book buyer, it was the publisher. If the editor didn't buy my book, it didn't get published. Here's the thing: I liked having editors as my customers. These are smart, motivated and really nice people who are happy to talk with you about what they want and what they believe. Good customers to have. (In all of those years, only one publisher stole any of my ideas, no check ever bounced, and no publisher ever broke a promise to me).

When I decided to become focused on being an author, the logical thing to do was to sell to that same group of people. And it worked. I've been lucky enough to work with some great editors, and my current publisher, Portfolio, has been patient, flexible and, did I mention, patient. Adrian Zackheim, who runs the imprint, is exactly what you'd hope for, even if the architecture of his industry is fundamentally broken.

Authors need publishers because they need a customer. Readers have been separated from authors by many levels--stores, distributors, media outlets, printers, publishers--there were lots of layers for many generations, and the editor with a checkbook made the process palatable to the writer. For ten years, I had a publisher as a client (with some fun self-published adventures along the way). Twelve bestsellers later, I've thought hard about what it means to have a traditional publisher.

Traditional book publishers use techniques perfected a hundred years ago to help authors reach unknown readers, using a stable technology (books) and an antique and expensive distribution system.

The thing is--now I know who my readers are. Adding layers or faux scarcity doesn't help me or you. As the medium changes, publishers are on the defensive.... I honestly can't think of a single traditional book publisher who has led the development of a successful marketplace/marketing innovation in the last decade. The question asked by the corporate suits always seems to be, "how is this change in the marketplace going to hurt our core business?" To be succinct: I'm not sure that I serve my audience (you) by worrying about how a new approach is going to help or hurt Barnes & Noble.

My audience does things like buy five or ten copies at a time and distribute them to friends and co-workers. They (you) forward blog posts and PDFs. They join online discussion forums. None of these things are supported by the core of the current corporate publishing model.

Since February, I've shared my thoughts about the future of publishing in both public forums and in private brainstorming sessions with various friends in top jobs in the publishing industry. Other than one or two insightful mavericks, most of them looked at me like I was nuts for being an optimist. One CEO worked as hard as she could to restrain herself, but failed and almost threw me out of her office by the end. I'd be lying if I said I wasn't heartbroken at the fear I saw.

All a long way of saying that as the methods for spreading ideas and engaging with people keep changing, I can't think of a good reason to be on the defensive. It's been years since I woke up in the morning saying, "I need to write a book, I wonder what it should be about." Instead, my mission is to figure out who the audience is, and take them where they want and need to go, in whatever format works, even if it's not a traditionally published book.

If you're among the majority reading this that has never bought one of my books in a bookstore, not much will change. But I thought I'd share with you this fork in the road. Thanks for reading, in whatever form you choose.

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samedi 28 août 2010

Top iPad Business Apps

Paul's iPad

Update: We’ve updated the list of best business iPad Apps based on many of your recommendation.  Thanks.  It’s obviously time to start categorizing these things.

O.k., we’re putting together a list of the best iPad Apps (for the business user) here at Paul’s iPad.  Right now, she’s being populated with the stuff on screen one of my iPad – but I’d love your comments as well.

What are the top iPad Business Apps on your iPad right now?  What’s getting your time, attention, and more importantly, use?  Comment here and I’ll make sure they get listed.

Tell us why these are a top business app for you and we’ll do what we can to credit you accordingly.

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vendredi 27 août 2010

How Authors Really Make Money: The Rebirth of Seth Godin and Death of Tradit...

via The Blog of Author Tim Ferriss de Tim Ferriss le 23/08/10


What do the economics of publishing look like… really? (Photo: thinkpanama)

(Special thanks to my agent, Steve Hanselman, and my anonymous sources within the world’s biggest publishing houses)

Print is dead!

This has become a popular headline, and a great way to get quoted, as Nicholas Negroponte has shown. Iconic author Seth Godin, after 12 bestsellers, just announced that he will no longer pursue traditional publishing, and the writing seems to be on the wall: the e-book is the future, plain and simple.

But what are the real concrete numbers? How are established authors actually making money, and what should new authors do? Go straight to e-book?

In this post, I’ll look at real-world numbers to discuss some hard truths of publishing, explain economics and pay-offs, and provide a few suggestions for aspiring authors.

To start, some contrasting numbers…

- The 4-Hour Workweek is one of the top-10 most highlighted Kindle books of all time.

- The 4-Hour Workweek was the #1 business book when Kindle first shipped after November 2007, and is currently around #116 in the Kindle store.

- In my last royalty statement, December 2009, digital book sales (all formats, including Kindle) totaled…. ready?… a mere 1.6% of total units sold.

My own book has been on the bestseller lists for more than three years, and I’ve tracked most multi-month bestsellers for all of those 36+ months using Nielsen Bookscan (among other tools) which covers about 75% of all retail book sales since 2001, including Amazon but excluding discount clubs such as Sam’s Club. Titlez has also been useful for looking at detailed trending on Amazon.

This all gives me a good pool of data, and I feel like I have a good grasp of what authors are selling and… realistically earning directly from books. If you’d like to get a basic idea, just subscribe to Publishers Lunch to see what authors are getting paid as advances. Enjoy.

We’ll come back to the Kindle numbers, but first, here’s a sketch of book economics, incentives and options:

- For a hardcover book, authors typically receive a 10-15% royalty on cover price. This means that for a $20 cover price, the author will receive $2-3. If you have a $50,000 advance, a $20 cover price, and a 10% royalty, you therefore need to sell 25,000 copies (“earn out” the advance) before you receive your first dollar beyond the advance. This is the basic rule, but several quietly aggressive outfits — both Barnes and Noble’s in-house imprint (Sterling, acquired in 2003) and Amazon’s in-house print arms, AmazonEncore and AmazonCrossing — could prove to offer more attractive terms. Then there are the fascinating rogues like Andrew “The Jackal” Wylie.

- For a trade paperback book, authors typically receive around half the royalty of a hard cover. If you are making 15% on your hardcover, you might get 7.5% when it goes to paperback. Guess what? This means you now need to sell twice as many books to break even. I think going to paperback is a bad idea for almost all authors, unless you want to double your work for the same income. Do you really need the people who won’t buy a $20 book hardcover that’s already discounted to $12-14 dollars through Amazon or Barnes and Noble? I don’t think so, yet most authors follow the hardcover-to-paperback progression without question.

- Electronic books, including Kindle, do not count towards the most famous bestseller lists
, such as The New York Times bestseller list. I suspect this will change within the next two years, but for now: print is what will make you famous in the mainstream.

- If you choose to self-publish but stick with print format and retail distribution, you might double your royalty earnings. This is based on conversations with friends who own their own boutique publishing houses, all of which have distribution in large chains like Barnes and Noble. It’s fun to imagine that you could print a book with a $20 cover price and pocket $15, but that isn’t how the math works out. Once you factor in retailer discounts and distributor percentages, you might end up netting 30% of cover price vs. 15%, if you’re lucky and have a print run of 20,000+ units (Can you afford the upfront cost, especially if retailers are paying net-30, net-60, or beyond?). Keep in mind you also need to manage things as a publisher, which could make your dollars-per-hour earnings less than with a traditional publisher. There are a few promising companies, like Author Solutions, trying to solve this problem for authors.

- If you choose to go digital only as an e-book, this is where profit rules and amazing numbers can be achieved. How amazing? I know one man who nets between $5,000,000 and $10,000,000 per month with a single e-book and affiliate cross-selling to his customer lists. I’m not kidding. The downside is that you need to be a world-class marketer and understand affiliate and CPA advertising better than anyone else in your niche (since there is little barrier to entry, and therefore plenty of competition). Prepare to be an uber-competent CEO or fail if you choose this option.

The Kindle Phenomenon — How Press Releases Are Misread

Amazon is incredible and I expect nothing but more innovation from them. Putting aside their coming bloodbath with Apple, though…

What of this announcement that Kindle sales have now passed hardcover sales on Amazon? I believe this to be true, but there are a few things I suggest we keep in mind:

1) Kindle books selling well does not mean that print books are selling poorly. In fact, it appears quite the opposite. From the Wall Street Journal coverage of the announcement:

Still, the hardback comparison figure doesn’t necessarily mean the end is near for paper books. Amazon said its hardback book unit sales also continued to increase.

It will be fun to see more precise Kindle sales when they are shown as a separate line item in Nielsen Bookscan, which should happen in the next year.

2) The top-five Kindle selling authors of all-time, over 500,000 copies each, are all fiction writers (including Stieg Larsson, Stephanie Meyer, and others). In the top-50 Kindle bestsellers right now, I counted just three (3!) non-fiction books. If you’re a non-fiction author, I’d think carefully before jumping the gun to all digital. Remember that comment about print being dead? What if we ask a high-level exec at one of the “Big Six” (explained later) about how print sales are declining?

Hardcover trend is mixed and dependent on hot books. If you are wondering about ebooks, commercial fiction is where you’re seeing the erosion. Paperbacks are ok. Mass markets are taking a hit.

What are “mass market” books? The NY Times describes them thus:

Mass-market books are designed to fit into the racks set near the checkout counter at supermarkets, drugstores, hospital gift shops and airport newsstands. They are priced affordably so they can be bought on impulse. There are other production differences in binding and paper quality (historically, paperbacks were printed on “pulp” and could fit in the consumer’s pocket). The format is often used for genre fiction, science fiction, romance, thrillers and mysteries.

Is it a coincidence that print impulse purchases are also the biggest sellers on Kindle? I don’t think so.

3) I believe (conjecture, yes) that the figure we are missing is Books-Per-Person. If you have a Kindle, as I do, how many books did you buy in the first week or two? How many unread books do you have on your Kindle? Unlike with print books, you don’t have to look at a stack of unread material like undone homework. Ergo, you purchase more digital books than you would ever purchase in print. If Amazon is selling 180 Kindle books for every 100 print books, I wouldn’t be surprised if 10-20 people are responsible for the former, whereas 80-100 people are responsible for the latter. This reflects that Kindle owners are buying more books per capita, not that paper purchasers are buying fewer.

Now, don’t get me wrong. There has to be some cannibalization of sales, and much of print will die eventually, but it will take a long time. Print is far from dead… and far from unprofitable. Despite the industry-encouraged myth that print has no margins, a hardcover book sold for $20, assuming no graphics or color, can often be produced for less than $2 a copy. With the proper economies of scale (unavailable to most individuals), the publishing biz can be quite a little cash cow.

Let’s cover some basics of traditional publishing next.

What “Traditional” Publishing Looks Like

Traditional publishing looks something like the following for non-fiction authors. For fiction authors, you need to write the entire manuscript first. Here are the five steps:

Step 1. Get an agent (best done through a referral from one of their authors).

Step 2. Put together a book proposal, which is like a business plan. It will contain marketing plans, your existing “platform” (who you can sell to or reach without publisher help), an executive summary of the book concept, and 1-3 sample chapters, among other things.

Step 3. Pitch to specific editors at different publishers through the agent and schedule meetings.

Step 4. Sell the book. The editor will probably have signing authority up to a certain advance amount, but higher ups will need to sign off on larger advances. If you don’t have a great platform for selling books without publisher help, don’t expect anything more than $50,000, and that’s being optimistic. The $50,000 will not be paid all at once, but in several installments, something like this: 1/4 upon signing the deal, 1/4 upon publisher acceptance of manuscript, 1/4 upon publication, and 1/4 upon paperback publication (assuming you start with hardcover).

Step 5. Write the book. Keep in mind, you’re not getting paid the advance all upfront, and writing a good book will probably take at least a year if you’re hoping to have good word-of-mouth and some longevity. I’ve been working on my new book for more than three years. I’ve spent this time because I want it to sell like mad for no fewer than five years after publication, preferably more than a decade if I update it on an annual or semi-annual basis.

For more detail and recommended books, which I used as guides, read “How to Sell a Book to the World’s Largest Publisher,” which explains exactly what I did.

Below are the “Big Six” publishers — most of the bestsellers you see come out of one of their divisions (called “imprints”). In no particular order:

Lagardere (owns Hachette)
Harper Collins
Macmillan (owns St. Martin’s)
Penguin Group
Random House (the largest, and where my book lives within the “Crown Publishing” imprint)
Simon and Schuster

All of these publishers have iBook agreements with Apple except for one… Random House. Why? Is Random House just unable to see the obvious future? Nah, I don’t think that’s true. There are plenty of smart people working at Random House, and that includes their legal department.

The paragraph that follows is all hypothetical:

What might happen if the iBooks agreements of the other Big Five all have suspiciously similar terms? If there were a federal investigation, might that lead to charges of collusion among the publishers and have terrible financial consequences for an already fragile industry? It certainly would. By distancing themselves and coming in late to the game, Random House — again, hypothetically — would be playing a very smart hand, indeed.

For those of you who are devoted to your iPads (I do like mine), you can always use the Kindle app to read Random House books on them pretty screens.

So What Should Authors Do?

First off, writing books is a terrible revenue model for authors.

Precious few books sell more than 25,000 copies, so it’s unlikely you’ll make even $75,000 a year from book royalties. In rare cases, you might have a perennial bestseller, but this is less than 1% of all books sold and not a good bet to make.

There are still a few reasons you might consider writing a book and going through traditional channels:

- Speaking: Particularly in the business category, if you target your Fortune 500 audience well enough, you can stair-step your way into $20,000 per 60-minute keynote without needing a miracle. Hundreds, if not thousands, of authors earn this kind of money. The higher echelon can make $80,000 or more per speaking engagement. Needless to say, this adds up fast.

- Reputation and audience: Money is a means to something else. Not unlike wampum, income is traded for either a possession or an experience. If you use your book to build a reputation as a thought leader, and if you can establish a direct line of communication to intelligent readers (through a blog, for instance), it is possible to bypass income and get almost any experience for free or next-to-free. The middleman of currency is removed, and you also have access to things money can’t buy, whether it’s interesting people or unusual resources.

Though I have done high-level speaking and enjoy it with the right audience, I typically do fewer than a dozen engagements a year. I prefer to focus on connecting with my readers and having fun with cashless adventures.

How do you build a base of fans or supporters and build a high-traffic blog? Here are two detailed closely related case studies:

How Does a Bestseller Happen? A Case Study in Hitting #1 on the New York Times
How to Create a Global Phenomenon for Less Than $10,000

So what of self-publishing versus the more traditional route?

Reputation, at least in the mainstream and for the next few years, is difficult to build if you self-publish. In the below five-minute discussion, NY Times bestselling author Ramit Sethi and I discuss the pros and cons of self-publishing vs. getting a “real” publisher:

In Closing

For established and successful authors, like Seth Godin or Jim Collins, self-publishing in print or digital is a supremely viable option. Jim Collins self-published his last print book, How the Mighty Fall, and was featured on the cover of BusinessWeek magazine to help push it up the bestseller ranks. Seth could do the same.

Why is this possible?

Because they have incredible reputations that were built, in part, on top of the traditional publishing machine. The Big Six and their close cousins are in real trouble. Some of them might adapt (which will include massive lay-offs), but most will not. In the next few short years, there will also be many interesting publishing alternatives for aspiring authors.

But, all that said, there is still real value in having the rare stamp of approval that a “traditional” publisher provides. I don’t think this will change much in the next 12 months, perhaps even 24 months.

Now, a handful of first-time, self-published authors hit the New York Times list, that’s an entirely different story…

###

Recommended reading – Below are the three books I’ve suggested to a dozen or so aspiring-author friends. Almost half of them later hit the New York Times bestseller list. Reading these doesn’t guarantee that outcome, of course, but it will help:

The 22 Immutable Laws of Marketing (to help you craft the right message and themes)
Bird by Bird (to help you write the damn thing and not shoot yourself)
Author 101: Bestselling Book Publicity (to help you reach and excite big media)

Afterword: Book Format and Multimedia Books, etc.

In the comments below, I was asked the following question:

“Tim, I have a question… Before I decided to self-publish, I got a couple decent offers from traditional publishers, but they all involved 10+ months of lag time between when everything is ready to actually print and when they would actually print. I’m not nearly patient enough for that much delay. Is the world of “real published authors” really limited to people who are comfortable waiting around a year for their book to manifest?”

My answer addresses a few other common questions I get:

Hi Jeff,

With the big boys, yep. That’s the lag time in production. I actually kind of like it. Allow me to explain:

It forces you to think about your material and attempt to make it perennial. Which advice will be obsolete in 12 months? Delete. Which advice would be obsolete in 24 months? That means it will only be good about 12 months after pub date. Delete.

I find that it helps refine your thinking, just as having the content in a fixed form (print) forces you to consider your writing and editing more seriously than if you could change it willy-nilly like a blog post. There are certainly benefits to the multimedia books on the horizon, but I wouldn’t call them “books”, and I think the bells and whistles of video, hyperlinks, etc. will be used to mask sloppy thinking as often, if not more often, than they will be used to create a more compelling argument or presentation. The wordsmithing and precision of the language will suffer with the crutches of embeddable video, etc. Will they make perfect sense for some books? Absolutely. Will they distract and detract from the flow of the prose, story, or argument in most cases? Absolutely.

To me, “timely” books are a bad bet for writers. If the content delivers value based on timing near recent events, other media have it beat. I think long-form books should have a longer shelf life, and therefore require harder thinking throughout the process to ensure the content has value 1 year, 5 years, even 10 years down the line.

Hope that helps!

Tim


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How To Use Facebook Places For Your Business

via All Facebook de Nick O'Neill le 20/08/10

Redesigned Page IconWant to have your own business show up within Facebook Places? For companies that have a physical location it makes sense to have a Facebook Place in order to track the people who are stopping by your store, office, or venue. As such, Facebook has released a new guide for businesses to learn how to merge Facebook Pages and Facebook Places into a single Page. The final result is a newly designed Facebook Page which includes location-relevant information.

While you can view the guide below for all the steps required to claim your Facebook Place and merge it with your Facebook Page, we’ve broken down the process into 3 easy steps.

Step 1: Create Or Claim Your Place

If nobody has checked in to your company’s venue, you’ll need to load up the Facebook iPhone application or Facebook for touch devices on a compatible phone and check if your place exists already. You can do this by searching for the place. If it doesn’t exist, you can quickly create it by clicking on “Add” or the “+” sign depending on whether or not you are using Facebook for touch devices or Facebook for iPhone.

Step 2: Claim The Place As Yours

Facebook will discover the phone number. If the phone number is incorrect you can quickly change it. However before getting to the phone number confirmation, you’ll need to log in to Facebook and search for the Place that you’ve created or check in to. Once you find the venue you can click on the “Is this your business?” link at the bottom of the place as pictured below.

Claim A Facebook Business Place

If there is no associated phone number, Facebook requires a more manual verification process. You can find the full explanation in the document which is embedded below.

Step 3: Merge Your Place & Page

The final step is to merge the Place and the Page once you’ve completed the verification proces. The result is a combined Page which effectively serves as a local business page. The design is substantially different from existing Facebook Pages, however it’s possible that Facebook will move in this direction for all Pages.

Hubstown Page Screenshot

Done!

In three steps you’ve easily claimed your business and merged it with your Facebook Page. We will be providing more comprehensive guides to Facebook Places for business in the near future. In the meantime, feel free to email us with details about how you are using Facebook Places for your own business!


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mercredi 25 août 2010

Splitting wood

Seth's Blog

When using an axe to split logs, it's awfully tempting to aim at the top of the log.

After all, if you miss the log entirely, it's dangerous or at the very least, ineffective. One can argue that if you don't split the top, it's pointless—nothing else will happen.

The problem with aiming at the top is that the axe loses momentum before its work is done and you end up with a stuck axe and half a split log.

No, the best approach is to focus on splitting the bottom of the log. Split the bottom and the top takes care of itself.

Amplification: some of my smartest and fastest-reading readers (and some with experience in log splitting) missed the point of the post above. I'm not Gary Larson, so I guess I should clarify.

I'm not talking about turning the log upside down or some other semantic trick. I'm pointing out that if you aim at the top (at getting started), then you don't split the wood. If you aim at the bottom (by way of the top) then you do. Hitting the top of the log isn't, the point, it's merely the beginning of the stroke. In other words, don't focus so much on starting something. It's the follow through that will get you there, so the beginning must be with the end in mind. And yes, this actually makes wood chopping far easier.

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mardi 17 août 2010

The fear tax

Seth's Blog

Here's what happens as a result of security theater at the Orlando airport:

  • You wait in line at least twenty minutes
  • There's a scrum of pushing and shoving
  • The staff are unhappy and not afraid to share it
  • An unreasonable workload leads to fatigue and errors
  • People miss their flights

Here's what doesn't happen:

  • Security is not increased
  • Peace of mind is not enhanced

In other words, we're paying a significant tax (time and money) and getting nothing in return. In fact, we get worse than nothing. We could call it an anxiety program, instead of a tax. (After all, when you pay a luxury tax, you get some hard-won luxury as part of the deal).

The reason the TSA keeps changing the rules is not because the rules work, but because changing the rules creates more anxiety (for bad guys, they say, but for us too).

Another example: the MBA. A lot of entrepreneurs get an MBA because they are afraid to go out into world without one. They are seeking the reassurance a credential will bring them, even though the cost is huge and there's no data to indicate that they'll be more successful as an entrepreneur as a result.

We pay the fear tax every time we spend time or money seeking reassurance. We pay it twice when the act of seeking that reassurance actually makes us more anxious, not less.

We pay the tax when we cover our butt instead of doing the right thing, and we pay the tax when we take away someone's dignity because we're afraid.

We should quantify the tax. The government should publish how much of our money they're spending to create fear and then spending to (apparently) address fear. Corporations should add to their annual reports how much they spent just-in-case. Once we know how much it costs, we can figure out if it's worth it.

Instead of seeking out gatekeepers and critics and others that demand we get the broom of the wicked witch, perhaps we should just publish our work. The tax is too high.

Instead of forgetting about the wasted anxiety after the fact, perhaps we ought to keep a log of how often we needlessly pay the fear tax.

Instead of over-staffing, over-planning, over-meeting and over-analyzing, perhaps organizations should take lower-cost steps and actually ship.

Think about how much you could get done if you didn't have to pay a tax to amplify or mollify your fear...

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jeudi 12 août 2010

Choosing your customers

Seth's Blog

Yes, you get to choose them, not the other way around. You choose them with your pricing, your content, your promotion, your outreach and your product line.

When choosing, consider:

How much does this type of customer need you

How difficult is this sort of person to find...

and how difficult to reach

How valuable is a customer like this one...

and how demanding?

It's not a matter of who can benefit from what you sell. It's about choosing the customers you'd like to have.

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mercredi 11 août 2010

Competition

via Seth's Blog de Seth Godin le 09/08/10

The number one reason people give me for giving up on something great is, "someone else is already doing that."

Or, parsed another way, "my idea is not brand new." Or even, "Oh no, now we'll have competition."

Two big pieces of news for you:

1. Competition validates you. It creates a category. It permits the sale to be this or that, not yes or no. And this or that is a much easier sale to make. It also makes decisions about pricing easier, because you have someone to compare against and lean on.

2. There are six billion people in the world. Even if your market is hand-made spoke shaves for left-handed woodworkers, there are more people in your market than you can ever hope to track down.

There are lots of good reasons to abandon a project. Having a little competition is not one of them. Even if it's Google you're up against.


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jeudi 5 août 2010

Train your customers

via Seth's Blog de Seth Godin le 04/08/10

Yes, you can train them. By rewarding some behaviors over others, by keeping some promises not others, by having some expectations instead of others, you get the audience you deserve. Some things you can train customers to do:

  • Be respectful
  • Be patient
  • Keep their satisfaction to themselves
  • Be selfish
  • Be focused on a superstar
  • Demand personal service
  • Be calm
  • Never settle for the current iteration
  • Be cheap
  • Embrace acceptance
  • Spread the word
  • Expect pampering
  • Demand free
  • Be eager to switch brands to save a buck
  • Value and honor long-term loyalty
  • Be skeptical
The customers you fire and those you pay attention to all send signals to the rest of the group.


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